Update - We have completed our billing validation.
After a thorough review, we have 99.9% certainty in billing accuracy across all locations. The remaining 0.1% represents a small number of edge cases we are continuing to investigate to better understand the anomalies — these do not impact the all-clear for your teams.
Teams may resume normal activity in LessonBuddy.
Over the next few days, we will also be working to ensure that invoices accurately reflect current balances for both customer and staff reference. We will communicate timing on that once confirmed.
Apr 03, 2026 - 16:30 CDT
After a thorough review, we have 99.9% certainty in billing accuracy across all locations. The remaining 0.1% represents a small number of edge cases we are continuing to investigate to better understand the anomalies — these do not impact the all-clear for your teams.
Teams may resume normal activity in LessonBuddy.
Over the next few days, we will also be working to ensure that invoices accurately reflect current balances for both customer and staff reference. We will communicate timing on that once confirmed.
Apr 03, 2026 - 16:30 CDT
Update - We are continuing to monitor for any continuing issue. All reconciliation processes have been successfully completed as of yesterday afternoon.
Apr 03, 2026 - 09:41 CDT
Apr 03, 2026 - 09:41 CDT
Update - We're continuing to monitor for April billing related issues or questions and are working through reviewing edge cases.
Apr 02, 2026 - 12:40 CDT
Apr 02, 2026 - 12:40 CDT
Monitoring - We've completed the partial refund processing to resolve the billing difference on the impacted customers April billing.
Apr 02, 2026 - 08:29 CDT
Apr 02, 2026 - 08:29 CDT
Update - We're continuing to progress through the reconciliation process:
- Complete: We processed a second charge for any customers that were under-billed this morning as part of the April invoice update
- Complete: We voided complete transactions for customers that should not have been billed at all for April lessons (ex. families who paid in March to start lessons in April)
- In-Progress We are preparing to perform partial refunds for all other over-billed customers
Please continue to hold off on taking any billing-related actions against these accounts until we have completed our remediation efforts.
We will update this status once the partial refund process has been completed
Apr 01, 2026 - 19:37 CDT
- Complete: We processed a second charge for any customers that were under-billed this morning as part of the April invoice update
- Complete: We voided complete transactions for customers that should not have been billed at all for April lessons (ex. families who paid in March to start lessons in April)
- In-Progress We are preparing to perform partial refunds for all other over-billed customers
Please continue to hold off on taking any billing-related actions against these accounts until we have completed our remediation efforts.
We will update this status once the partial refund process has been completed
Apr 01, 2026 - 19:37 CDT
Identified - We've identified a billing issue with the monthly billing run for April. Invoices amounts scheduled for May were incorrectly selected in the run which may have resulted in an overpayment for lessons. We are currently working to resolve the difference and will automatically refund those families that were impacted.
Apr 01, 2026 - 07:17 CDT
Apr 01, 2026 - 07:17 CDT
Consumer Website (bigblueswimschool.com)
Operational
LessonBuddy
Operational
Web Application (lessonbuddy.com)
Operational
API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.