We are working through restoring visibility to May future billing invoices as they were locked during the billing event as a precaution to ensure further issues didn't occur. We anticipate having visibility restored in the next 24 hours.
Posted Apr 05, 2026 - 07:49 CDT
Update
We have completed our billing validation.
After a thorough review, we have 99.9% certainty in billing accuracy across all locations. The remaining 0.1% represents a small number of edge cases we are continuing to investigate to better understand the anomalies — these do not impact the all-clear for your teams.
Teams may resume normal activity in LessonBuddy.
Over the next few days, we will also be working to ensure that invoices accurately reflect current balances for both customer and staff reference. We will communicate timing on that once confirmed.
Posted Apr 03, 2026 - 16:30 CDT
Update
We are continuing to monitor for any continuing issue. All reconciliation processes have been successfully completed as of yesterday afternoon.
Posted Apr 03, 2026 - 09:41 CDT
Update
We're continuing to monitor for April billing related issues or questions and are working through reviewing edge cases.
Posted Apr 02, 2026 - 12:40 CDT
Monitoring
We've completed the partial refund processing to resolve the billing difference on the impacted customers April billing.
Posted Apr 02, 2026 - 08:29 CDT
Update
We're continuing to progress through the reconciliation process: - Complete: We processed a second charge for any customers that were under-billed this morning as part of the April invoice update - Complete: We voided complete transactions for customers that should not have been billed at all for April lessons (ex. families who paid in March to start lessons in April) - In-Progress We are preparing to perform partial refunds for all other over-billed customers
Please continue to hold off on taking any billing-related actions against these accounts until we have completed our remediation efforts.
We will update this status once the partial refund process has been completed
Posted Apr 01, 2026 - 19:37 CDT
Identified
We've identified a billing issue with the monthly billing run for April. Invoices amounts scheduled for May were incorrectly selected in the run which may have resulted in an overpayment for lessons. We are currently working to resolve the difference and will automatically refund those families that were impacted.